Refund policy

Refund & Return Policy

We want you to be glad you shopped with Winter Essentials. Every item we sell ships directly from the brand that makes or stocks it, so returns go back to that brand. Here is how it works.

30-day returns

You can return most items within 30 days of the date your order ships. Items must be unused and unworn, in their original packaging, with all parts and tags included. Proof of purchase (your order number) is required.

Boots

Please try boots on indoors on a clean floor. Boots that have been worn outside, or that show wear on the soles, cannot be returned.

First aid and trauma kits

For hygiene and safety, kits can only be returned unopened with all seals intact, unless they arrive damaged or incomplete.

How to start a return

Email us or use our Contact page with your order number and the item you want to return. We will send you the return address and instructions for that brand. Please do not send items back without contacting us first, because returns sent to the wrong address cannot be processed.

Return shipping

Return shipping is paid by the customer unless the return is because of our mistake or the brand's (wrong item, defective item, or damage in transit). Original shipping charges are not refundable.

Refunds

Once the brand receives and inspects your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method, usually within 5 to 10 business days after approval.

Damaged, defective, or wrong items

If something arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Exchanges

Because each brand ships separately, the fastest way to get a different size or color is to return the original item and place a new order. Contact us and we will help.

Discounted items

If you return part of an order that used a bundle discount, the refund is the price you actually paid for that item after the discount.

Questions

Reach out any time through our Contact page or at winteressentialshome@gmail.com.